Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We delivery to addresses in Malaysia using POSLAJU/Courier service. 

Shipping rates are calculated based on weight, dimensions, origin, and destination. It’s also based on your selected shipping option. 

Note: Your shipping fee (if any) will be clearly indicated at the time of checkout

Which payment methods are accepted in the Online Shop?

We only accept bank transfer at the moment. We may add more payments options in the future.

Here is our Account info, for local (Malaysia) bank transfer only:
Bank: Maybank / Malayan Banking Berhad
Account Holder: TBD
Account No: TBD
(email payment proof to malaysianbabywearers@gmail.com)

How quickly can you ship?

We’ll ship your item in 1-3 days. You’ll be notified via email once it ships, along with the tracking no.

For local delivery, it takes 1-3 business days for the package to reach you, after it’s shipped out.

You can go to track.aftership.com OR pos.com.my and key in your tracking no. there to track your package.

How secure is shopping in the Online Shop? Is my data protected?

We take great pride in offering a safe and secure online shopping experience. We also respect your privacy and we are committed to protecting it.

These provide some information for your reassurance:

Information that are collected when doing purchasing with us will only be used to facilitate the business transaction which includes customer profiling, fulfillment, billing and assurance. 

We will never sell or share your personal information to any persons or organizations except when required by law for the investigation of illegal or criminal actives, the exercise of legal rights or in defense against any legal claims, or otherwise.

What exactly happens after ordering?

As soon as we receive your payment, your order will be processed and you will be notified by another email Processing Order.

When your item is ready to be shipped, we will send Order Shipment email with tracking number.

Just wait to receive your item. Happy Babywearing!

Do I receive an invoice for my order?

We will send your invoice via email.

Send us an email

We are happy to answer your questions and listen to your suggestions and concerns.